I. PURPOSE AND SCOPE OF DATA COLLECTION
The data collected on our website primarily includes: full name, email, phone number, and customer address in the contact section. These are mandatory details required from members when requesting consultation or purchasing a product. This information allows us to confirm with customers and ensure consumer rights.
Members are responsible for safeguarding and managing all activities associated with the information they provide and their email accounts. Additionally, members must promptly notify our website of any unauthorized use, abuse, or security breaches involving their registered name and password by third parties so that we can take appropriate measures.
II. SCOPE OF INFORMATION USAGE
We use the information provided by members to:
- Confirm orders and arrange delivery upon request;
- Provide product information to customers upon request;
- Send marketing emails and promotions regarding our products;
- Notify users about activities on the website;
- Contact and resolve issues with users in special cases;
- Not use users' personal information for purposes other than confirmation and transaction-related contact;
- Provide information to judicial authorities, including the Prosecutor’s Office, courts, and investigative police agencies, when required in connection with legal violations by customers.
III. DATA STORAGE PERIOD
Personal data of members will be stored until the website administrator receives a request for deletion. Otherwise, all personal information will be securely stored on our server.
IV. INDIVIDUALS OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION
The following entities may have access to customers' personal information:
- Company employees;
- Partner companies that have signed contracts to perform specific services for the Company. These partners will receive information as per the contractual agreement (partial or complete data, depending on contract terms) to assist users in utilizing the Company’s services.
V. ADDRESS OF THE ENTITY COLLECTING AND MANAGING PERSONAL INFORMATION
LTH 24 Import & Export Co., Ltd.
- Business Registration Certificate: Tax Code 0317769274, issued on April 4, 2023, by the Business Registration Office – Department of Planning and Investment of Ho Chi Minh City.
- Head Office: 48/14, Street No. 1, Tan Phu Ward, District 7, Ho Chi Minh City, Vietnam.
- Representative Office: 140B Nguyen Van Troi, Ward 8, Phu Nhuan District, Ho Chi Minh City.
- Phone: 0812547788 - 0967100409
- Email: exq.lth24@gmail.com
VI. METHODS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA
Members have the right to check, update, modify, or delete their personal information by contacting the website administrator.
Members may submit complaints regarding data security policies to the website administrator. Upon receiving such feedback, we will verify the information and, depending on the severity of the issue, take appropriate corrective action.
VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS
- Any disputes arising between the Company and users will be resolved through negotiation. If no agreement is reached, either party may escalate the matter to the competent People’s Court for resolution.
- If negotiation and mediation do not resolve the issue, the affected party should gather supporting evidence (such as emails or messages) and contact the Company. The Company will then communicate with the complainant to resolve the matter.
- If the case exceeds the Company’s jurisdiction, we will refer it to the relevant authorities for resolution while continuing to support the affected party.
Members' personal information is strictly protected under our privacy policy. Data collection and usage are only conducted with user consent, except as required by law.
- We do not use, transfer, provide, or disclose members' personal information to third parties without their consent.
- In the event of a data breach due to hacking, we will promptly notify the authorities and affected members for appropriate action.
- We ensure absolute confidentiality of all members' online transaction information, including digital invoices and accounting records.
- The website administrator requires individuals registering or purchasing products to provide accurate personal information (full name, contact address, email, phone number, etc.). The administrator is not responsible for and will not handle any complaints regarding a member’s rights if the personal information provided during registration is inaccurate.
